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Re-opening a Consultation Case
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A brand new feature of the E-Consultation program is that partners can now reopen a closed case and can also send additional pictures with their responses.  This will be very useful to partners who wish to close a case after the initial consult, but want to reopen the case to send an additional response at a later date such as postoperatively.  This feature also allows the partner doctor to attach additional pictures with their response so that postoperative pictures or additional views can be sent to the mentor.  In the past, this could only be accomplished by sending the postoperative results and pictures as a new case.  This change in the system will be a great timesaver for the partners because they will not need to re-enter the patient information and history as a new case.  It will also be very helpful to both partners and mentors to review a case with all of the data and pictures present in one place without having to refer back to an old case for comparison and additional information.

It is very easy to reopen a case and to attach additional pictures as shown in the steps below.  If a case is still open and you wish to send additional pictures with your response, begin at Step 2.


Step 1:  Select the case to be reopened from the Completed Cases menu and
click the button at the bottom of the page to reopen the case.

reopen a case 2
Step 2:  The system notes that the case has been reopened and provides a box
for the partner's response.  To send additional pictures, click the "Attach a File"
button.

reopen a case 3
Step 3:  Click "Browse" to select the picture file to be attached and then click
"Upload File".  Wait until the picture has been uploaded and appears in the box
below as shown.  Continue to upload pictures one at a time in this manner until
all of the desired pictures have been attached.  Then click the button to "Close
Window" and return to the partner response box.

reopen a case 4
Step 4:  The uploaded pictures now appear in the partner response box.  Enter a
response with additional information about the patient and/or pictures and then
click "Submit Response" to send the case back to the mentor.